For owners and front-line teams who serve customers every day
Turn every customer conversation into reputation.
The full customer service talk Carter McKinney gave at the PA CareerLink Lehigh Valley Customer Service Boot Camp, plus the 15-page workbook and the Customer Journey Canvas used in the room. Watch it tonight, run it with your team this week.
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Who it is for
Built for teams whose service depends on who is working that day.
- You run or manage people who talk to customers every day
- Good service happens, but it is not consistent across your team
- You want a shared way to handle problems, not a script to read
- You want exercises your team can actually fill out, not just slides
- You want a 30-day plan to make the habits stick
Skip it if
- You need a certificate or continuing education credit
- You want one-on-one coaching for your business (book a consultation instead)
FAQ
Before you buy
How do I get access?
Right after checkout your private access link comes by email. Watch on your own schedule, as many times as you like.
What is in the workbook?
A self-assessment, an exercise for every section of the talk and a 30-day follow-through tracker. It is a PDF you can print for your whole team.
Can Carter teach this live for my team?
Yes. The talk is also offered as a live session for teams and organizations. Ask about a private session and we will scope it with you.
Who is Carter McKinney?
Founder of McKinney Media in Bethlehem, PA, a creative studio serving the Lehigh Valley and six states, and the instructor behind the McKinney School of Media & Marketing.
Ready when you are.
Instant access by email. Watch on your own schedule.